P&P helps telecom clients improve and simplify their end-to-end operations while reducing costs and increasing customer satisfaction.
P&P provides our telecom clients with unique expertise, diagnostics, and models that help deliver on their customer value proposition as well as identify and rationalize operational investments to improve margins and process efficiency. We provide direct support to client-process teams to enhance and deepen the capabilities that will deliver sustainable, significant value for their own organizations, their business partners, and their customers.
A significant portion of our operations work for telecom operators entails improving the efficiency and effectiveness of network operations or customer-care and sales operations, and improving capability building in, for example, the procurement or business-support function. We also help clients in improving product-development and innovation processes and reducing overall operating expenses. Teams working with telecom clients build capabilities in client organizations to achieve sustained and substantial business impact.